Roku Support 2011 Bug

This is the fun chat I had with Roku support today. To be fair this was an honest mistake and totally excusable, but what I'm not impressed with is the reason I had to contact them in the first place. I bought 2 Rokus as gifts last year. My sister's Roku had an issue and she contacted their support. They determined it needed to be replaced but they needed proof of purchase which means I had to contact them. Grrr. When I called they only offered a fax number to fax the email receipt from Amazon. I was finally able to get an email from Tom, but after forwarding the receipt they want me to call back later to confirm they got it and to proceed with the RMA. So I have to contact them 3 times to RMA a gift. Kill Me.